Cancellations and refunds will be processed during Gen Con Customer Service hours, Monday-Friday, 9:30 am – 5:00 pm (Pacific), 12:30 pm – 8:00 pm (Eastern). If you have any inquiries regarding our Refund, Exchange, or Cancellation Policies, please call our office at 800-529-3976 x3806 or email us at [email protected]. Organizers said the event will return to Indianapolis in August 2021. The Best Four Days in Gaming. If you want to exchange your singe-day badge for a 4-Day badge or your 4-Day badge for a single-day badge, you must first contact Customer Service (see, Attendees can return event tickets to system credit through their Gen Con account between the start of Event Registration and the Ship to Me deadline. This will be the first time in the 50+ year history of Gen Con that we will miss the chance to see each other in person, and it hurts, but nothing is more important to us than the health and safety of our attendees and the communities they hail from. Lots of info is in the sidebar! Documentary changing the way children think about food, New technology to help with your pet’s overall health, WATCH: 11-year-old in custody after leading police pursuit across Baton Rouge in stolen school bus, Senate confirmation hearings set to begin for Supreme Court nominee Any Coney Barrett, President Trump claims he’s free of virus, says he’s ready for campaign trail, Person dies in in shooting on Indy’s near east side, IMPD: 1 dead in double shooting on southwest side, 2 men, 2 juveniles arrested after armed robbery of Franklin cell phone store, Mayor seeks clarification on IMPD General Orders Board requirements, Kansas man uses 10,000 Halloween lights to brighten neighborhood, Snake hunters catch largest python in Florida history, Poll watcher recruitment prompts concerns of potential election disruption, Program offering free phones to millions of Americans, Couple who pointed guns at protesters in St. Louis speak at Kansas rally, Pope Francis remembers massacre of 72 migrants in Northern Mexico, Fatal shooting after protest in downtown Denver, argument caught on video, 5 people dead after violent weekend across Indianapolis, Tracking rain today; coldest of the season late week, IMPD investigating after deadly shooting, person found lying in road. Accessibility Help. There are no exceptions. It's a logical concern. Jump to. I would use that as a metric rather than other cons. We'll process a refund minus a 5% per badge return fee. All badge refund requests must be sent by email. *For on-site exchanges, please visit the Customer Service kiosk. PlayStation Confirms These PS4 Games Won't Work on PS5, Pokemon Journeys Puts Goh to the Test in Legendary Battle, For Honor Getting Free Update on PS5 and Xbox Series X, Digimon Adventure: Last Evolution Kizuna Introduces New Digivice, Super Smash Bros. x Among Us Fan Art Combines Fighters with Crewmates, Kingdom Come: Deliverance Live-Action Adaptation Announced by Former Netflix Executive, Star Wars: Squadrons Gives Audiences a Heartbreaking Death of a Famous Figure, Digimon Adventure Introduces Leomon to the Reboot. To Our Gen Con Community: It is with a heavy heart that we must announce the cancellation of Gen Con 2020 this August in Indianapolis. Please be responsible with your convention materials. For example, if your event starts at 11:30 am, you must request a refund prior to 11:00 am. Refund requests received prior to the Ship to Me deadline (June 14, 2020) will be credited back to the original credit card or system credit used for purchase, less any administrative fees. With updated information from the Indiana Department of Health through Oct. 8, this timeline reflects updated tallies of deaths and positive tests prior to that date. Lost Badges & Event Tickets 2020 Gen Con convention canceled by: David Williams and WISH Staff Reports. The safety and health of our attendees, exhibitors, and staff are of the utmost importance to us, and we cannot in good conscience host a gathering of thousands while doing so could threaten the health of so many. See information above for details on how to request a refund. Gencon is likely not going to happen. After June 14 11:59 pm (Eastern), 2020, all exchange or upgrade requests must be made at the Customer Service kiosks on site, starting Wednesday, July 29, 2020.
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