I had to explain everything to him. They also have a claim that they have 10 hot tub or spa's under $4000 that is a big fat lie. We apologize that you did not experience this. Bottom line...great salespeople...the WORST CUSTOMER SERVICE. I called and left 2 messages for salesperson (they are the only person that you can talk to)...no returned calls. I have a Hot Springs Spa. Seventeen years old. Our products are priced fairly and competitively. So, of course I adore Kate Spade at a hefty…". The Alberta Association of Recreation Facility Personnel is a provincial organization dedicated to providing excellence in training and professional development for individuals involved in the operation of recreation facilities. Then nothing...I reached out and finally passed emails with sales manager - he basically said that i misunderstood and tub would be here around mid-Sept. Ok...then nothing again..no updates. This has become beyond surreal to being a joke. So I have had a huge pallet of pool parts taking up my garage. For the best experience on our site, be sure to turn on Javascript in your browser. Exceptional quality and service. Not even the smallest of things. Serviceman returned today. Oh well not my problem I contracted with watsons not rick smith! For all we spend with these guys, this is ridiculous. I said I'd come pick up the steps and other products myself if it would be easier. SEVEN MONTHS of this crap and the idiot repairman shows up unannounced and in the the end doesn't fix a damn thing. I get home that night and nothing was delivered. The installers had to wait on a pump because it was never delivered with the pool stuff. 9/13/2016Hi, Eric. I never got the pic. JUST TELL the TRUTH! Do not buy a hot tub from these people. These photos of $10,000. They were getting ready to close so they asked if I'd pick up the steps the next day on Saturday. Visited store in March for hot tub...salesperson was nice and shared that tubs were delayed due to Covid, but they had 4 tubs coming in and I selected 1 of them...paid 1/2 for deposit. So I did. Our products are priced fairly and competitively. Unfortunately I've already bought a pool from them. Hi, Eric. Keep your pool in perfect condition with helpful information from the industry's leading experts. in Home Decor, Building Supplies, Contractors. Well after a little discussion with the manager we were told we could get the one my wife wanted for the sale price as advertised. Watson's Blog Exclusive, 3 Reasons We Love an Electric Fireplace During the sale he did say with the lazy man package (premium package) you get free chemical for a year. Furniture was delivered this morning and the delivery men did a great job. Of course Watsons are not doing anything to help out. We are long time customers and have never received poor service. With models ranging from 15’ all the way to 33’, our complete line of top-quality above ground pools is a cost-effective way to beat the dog days of summer for years to come. Upon filling the tub the diverter leaked like a waterfall. They said it would be 6 weeks before it would be installed. I am so over Watson's. Called and nobody would return call! We go there during the black Friday sale only to be told the one pictured didn't exist. It was just installed two weeks ago. It is now going on week 9!The part that really ticks me off is that I've called several times trying to get an estimate of how much longer it will be but NO ONE answers the phone in the installation department and they certainly don't call you back. I bought a hot tub from Watson's about five years ago and, of course, not long after the thing went out of warranty, it won't heat and getting an error message.
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