Address : Smyrna Airport in Smyrna, Tennessee, United States. These are situations in which an aircraft is delayed on the ground (other than on an active runway or taxiway) but does not have access to a terminal gate for more than two hours. If you decide not to fly because of a flight cancellation or a delay greater than three (3) hours, you can request a refund for the remaining ticket value and related optional fees. We have developed detailed contingency plans at every domestic airport to address these situations. You can find the full text of our Tarmac Delay Plan. Customer Care. Our top priority is the safety and well-being of our customers, and we are focused on having all our flights arrive and deplane on schedule. Each plan designates a local control person to coordinate the activities of the local team and communicate with our central operations team at headquarters. If you believe that an item has been stolen from you, please see an agent who will be happy to put you in contact with airport police. In such events, we will make every reasonable effort to ensure your essential needs, such as snack food, water, restroom facilities, and basic medical assistance, are met. Reach us by phone: +1 (888) 332-6686. If you have lost an item while traveling with us, please contact Customer Experience at customercare@contourairlines.com or or by calling 1-888-33-CONTOUR (332-6686). Every Contour airport team has an operational contingency plan in place to address these needs, which includes coordination with the local airport authorities and other airlines serving the airport when appropriate. In addition, we provide email updates for passengers at the email provided in their reservation record. THANK YOU!!! A great stay awaits you wherever you go! Contact Us become a dealer Go Now! These are situations in which an aircraft is delayed on the ground (other than on an active runway or taxiway) but does not have access to a terminal gate for more than two hours. At Contour, we want you to have a pleasant and comfortable travel experience. To request any special services or assistance, please contact Customer Experience by phone at 1-888-33-CONTOUR (332-6686) or via email at customercare@contourairlines.com at least 48 hours … Email id : customerexperience@contourairlines.com. If you booked your reservations with a travel agency, Reservations representatives attempt to contact the agency when no customer phone contact exists. In such events, we will make every reasonable effort to ensure your essential needs, such as snack food, water, restroom facilities, and basic medical assistance, are met. If you booked your reservations with a travel agency, Reservations representatives attempt to contact the agency when no customer phone contact exists. 5:30AM-10:00PM Central Time (CT) *Please note that reservations made through our call center are subject to a $25.00 service charge. On very rare occasions, there may be extraordinary events that result in very lengthy onboard delays. A CFM representative will reach out to you within the next 24 hours. If you have lost an item while traveling with us, please contact Customer Experience. Contour Airlines will provide customers at the airport and onboard an affected aircraft with timely and frequent updates regarding known delays, cancellations, and diversions within 30 minutes of becoming aware of the flight irregularity, and will strive to provide the best available information concerning the duration of delays and, to the extent available, the flight's anticipated departure time. It is Contour Airlines’ policy to contact you in advance, whenever reasonable, at the phone number(s) provided in their reservation record. *Please note that reservations made through our call center are subject to a $25.00 service charge. Our top priority is the safety and well-being of our customers, and we are focused on having all our flights arrive and deplane on schedule. It is Contour Airlines’ policy to contact you in advance, whenever reasonable, at the phone number(s) provided in their reservation record. We’re happy to help you with your flight needs. If the delay or cancellation is caused by events beyond our control (like weather) you are responsible for your own overnight accommodations, meals and incidental expenses. On very rare occasions, there may be extraordinary events that result in very lengthy onboard delays. Contour Airlines agents may be able to help you find a hotel. All Contour Airlines flights are public charters operated by Corporate Flight Management Inc. d/b/a Contour Airlines as the indirect and direct air carrier.
Copyright © 2020 Corporate Flight Management, Inc. All rights reserved. Every Contour airport team has an operational contingency plan in place to address these needs, which includes coordination with the local airport authorities and other airlines serving the airport when appropriate. Use of this website constitutes your acceptance of our . Save more on your next hotel.
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