Contact us through the National Relay Service 2. Coles unsecured credit products are issued by Citigroup Pty Limited, who have provided you with information about how you can manage your repayments during this time. Skip to content Accessibility help. Reverts to Cash Advance rate) if you use for a Coles Rewards Mastercard® by thirty one October 2020. During the payment deferral period you will be charged interest at the applicable FPO rate on the outstanding principal component of your FPO balance. Please provide the full name of the primary account holder. If you have a Coles Personal Loan with an active Instalment Plan, your loan term will be extended by a period equal to the duration of your payment deferral period. If approved, the payment deferral will apply to all Credit Cards, Personal Loans and unsecured credit accounts you hold with Citigroup Pty Limited. Please enable JavaScript and try again. No interest will be charged on this transaction amount. A claim on an Account Cover Plus policy wouldn’t preclude you from applying for the payment deferral program. We deliver a huge choice of fresh groceries and more straight to your kitchen! You will need to resume your payments as shown on your first statement after your deferral period ends. Please refer to your first statement after your payment deferral period for details of your remaining instalments and the interest amount applied which will appear as a separate transaction. This application will apply to your Coles Mastercard, Coles Personal Loan and any other unsecured credit products you hold with Citigroup Pty Limited. At the end of the payment deferral period, your monthly FPO payments will resume with the same number of remaining monthly instalments to be paid at the same amount. Coles Financial Services brings you a range of financial products including car and home insurance, personal loans and a variety of credit cards. Or contact your financial institution or card issuer . To find out more about the impact of COVID-19 including changes to our contact centres click here . Your browser does not support JavaScript! The following terms and conditions apply to the COVID-19 payment deferral program: Please answer all questions. Please provide an email address to help us identify you. To find out more about the impact of COVID-19 including changes to our contact centres click here. This is for identification purposes only. If you are deaf, or have a hearing or speech impairment: 1. During the payment deferral period, we will not charge you late payment or overlimit fees that would otherwise be payable on your account. Provide the NRS with the Coles number you wish to call. Please tell us briefly about your situation. Have your financial circumstances changed indefinitely due to unemployment and lack of employment prospects? Complete this form if your circumstances have changed due to COVID-19, and you would like to defer your repayments for three months on your Coles Mastercard or Coles Personal Loan account(s). This interest will appear on your first monthly statement after the deferral period ends as a separate transaction. If you receive emailed statements, please provide the email address that your statements are sent to. Transaction or account queries. If you have Account Cover Plus, you may be eligible to make a claim on that policy. If approved, your payment deferral will apply to all unsecured credit products you hold with Citigroup Pty Limited. Coles Low Rate MasterCard Please note, the details entered here are for identification purposes only - if you would like to update your contact details, please log in to the Online Service Centre. Has your household income diminished to the point that you will not be able to cover your living expenses and financial obligations, even with deferred repayments? We will not report any missed payments to the credit bureau during the period of your payment deferral. Click. The information on this page is provided by Citigroup Pty Limited for the purpose of supporting you in these challenging times. If you have an Instalment Plan, also called a Fixed Payment Option (FPO): Any instalments that were due in the statement you received prior to the commencement date of your deferral period, and which remain unpaid, will be added to your outstanding balance and interest will be charged at the applicable APR in accordance with your product.
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