If the Hajj company you’re going with is not listed with them, it may be an indication of uncertainty. This service enables Umrah companies to update and modify their data. Send and submit the application. Look for the company registration number and check how long the company has been trading for. All rights reserved to the Ministry of Hajj and Umrah | © 2020, Awareness raising campaign to ensure compliance with the KSA's applicable laws and Directives, Executive Regulations for External Pilgrims, Services available for pilgrims in Makkah area, the holy shrines and Al-Madinah, Coordination Committee for Arbab Al-Tawaif Establishments, Internal pilgrims Companies and Establishments, Companies & Tourism Agencies for Overseas Pilgrims, General Presidency for the Affairs of the Grand Mosque and the Prophet's Mosque, The Saudi Project for Utilization of Hajj Meat. The Hajj web site provides information and advice for pilgrims wishing to perform Hajj. The rights of Hajj and Umrah pilgrims are as follows: 1-Pilgrims shall be enabled to perform hajj (pilgrimage) after entering into contract with a licensed company or agency by the MHU. 10-The MHU shall give the pilgrims the amount of indemnity that is determined for them through the approved official channels. Access the service link from the Umrah Service Center website of the Umrah company. Update the required data. 6-The MHU shall receive the complaints and remarks of the pilgrims on the companies and agencies. Service views 1708. The Ministry of Hajj and Umrah seeks to achieve many goals and to create all services facilities to serve the guests of the Rahman, care for them and interest them and work to improve the services provided to pilgrims and Umrah. 9-The MHU shall represent the pilgrims before the authorized legal courts if the company or agency objects to the indemnity determined for the pilgrims. 3. Hajj and Umrah packages include details on accommodation, travel and additional amenities. It shall transfer the pilgrims' data to the Ministry of Interior in order to issue Hajj permits for them since it is the concerned authority responsible for this procedure. 1. We’re here to help you avoid the scammers and bad players. 8-The MHU shall implement the decisions of the Committee in order to return the rights of the pilgrims that are prescribed for them by the Committee, in addition to implementing the Committee's decisions that include applying penalties on the violating companies and agencies by imposing a financial fine, stopping them from the service for one season or more, or cancelling their licenses. Having the necessary awareness, advice, and guidance regarding all their affairs, during their visit to the KSA. Complaints and suggestions Contact Us . Additional Links. 2. We list ATOL, IATA and Ministry of Hajj and Umra approved providers. However, you do reduce the possibility of it by being more diligent. Then it will present them to the concerned committee for investigating and taking the appropriate decisions. The Ministry of Hajj and Umra in Saudi Arabia is the governing body for all Hajj providers worldwide. Taiyab Raja - Freelance UI/UX Designer. In addition, the MHU evaluates the reports it has on the performance of licensed parties during the season of hajj, together with the reports it receives from other concerned authorities in order to see into the pilgrims' complaints. Fulfilling all safety and comfort requirements. Reception and bidding farewell in the ports. Get it in writing what the Hajj company has agreed to provide and have them sign off on it. 1. 5. Review and process the application by the concerned department at the Ministry. Timings and quality of all government allocated transport, How long it takes to leave the Hajj terminal in Jeddah airport, Wait times in and around Mina, Arafat, Muzdalifah and the Jamarat, Being sold on a 5* hotel but getting 4* or below, Being sold a direct flight, only for it to be indirect, State of hygiene and service in higher-rated hotels. Receive the application on the electronic path of Umrah. Ministry of Hajj approval. 3-The MHU shall facilitate the pilgrims' making of contracts with the licensed companies and agencies. Ask around locally and go online to see what kind of reviews the company have on Facebook and Google. Maintaining the atmosphere appropriate to rituals performance. The Ministry of Hajj and Umrah endeavors to reserve the rights of Hajj and Umrah pilgrims, and of visitors, through the field observance and follow-up committees and the communication centers established to receive complaints and comments. Transporting them and their luggage to and from their residences. Update Data of Umrah Company . The company providing the Hajj tour has to be ATOL protected by law. Ministry of Hajj and Umrah. Securing their movements between Umrah cities. Business Services ; Individual Services ; All; international Umrah Domestic pilgrims International pilgrims ; Update Data of Umrah Company . 4. By going through Hujjaj.co, you get a choice of Hajj and Umrah packages from across the UK and peace of mind knowing that you're booking with qualified, accredited travel agents. The MHU is performing a monitorial role to safeguard the stated rights of the external pilgrims according to the controls specified by the MHU, and in conformity with the binding contracts between the pilgrims' representatives (the offices of the pilgrims' affairs or the companies) and the pilgrim on the one hand, and the pilgrims' representatives and the service providers on the other hand, such as the services of housing, transportation, catering, logistics and accommodation at the holy shrines.
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