Due to the vast expanse and the locations of the various accommodation units, it does take a bit more time to service each of the rooms than a resort or a business hotel where the rooms are stacked together in very close proximity or in a single corridor. Offer closes soon. Food was also very good. Corporations world over spend billions in promoting/branding/marketing their product or service. The premises was not clen , no sweeper around to clean the dead leaves all around.2. Liked the over all rusty built up and how its integrated with the jungle. Customer Service. Get diverse set of perspectives from our trusted experts on Portfolio, Banking, Economy, Environment and others. In today’s marketing world where customer is the reason any business survives, it is really very critical to satisfy customers… Takes at least 3 calls to get bath soap. Personally, I have nothing against outsourcing. Dear Sanjeev,We thank you for your honest opinions with regards to the experience @ Jim's Jungle Retreat and appreciate the time taken to put your valuable feedback as a review to share with fellow travellers. Also most of the trains reach ramnagar(nearest railway station ) in the early morning and leave in the later part of night so their charging me 2000 Rs extra each for early checkin or checkout was also quite steep for me....And this too when the place wasnt overbooked or anything...... Dear Prakhar,We thank you for the extensive review and detailed feedback with regards to all aspects of your stay and experience with us @ Jim's Jungle Retreat. 3. But the thing that really put me off the place was the fact that they charge heavily for miscellaneous items (apart from their room rent ) like pickup form railway station and early or late checkout. She's your wife." Anyways coming back to my review of JJM : We had a pleasant 3 nights stay here and the staff especially is quite good and friendly. The Walks and the Cycling are conducted within reasonable limits of the Retreat keeping in mind the safety and security of our guests, as some of our guests have reported sightings in the surrounding forests and have even left reviews here.We deeply appreciate your feedback and acknowledge the inputs with regards to the staff members and the food, and we are glad that your experience with our Team JJR will be one to cherish. There is hardly anything in and around the resort. The decor and furniture of rooms need updation urgently. We sincerely thank you for the kind words of praise for our staff, who are the prime reason for our high levels of Customer Delight and assure you that your words of encouragement have been forwarded to them. That’s what companies do, when they outsource customer interaction to call centres. Since this is a remote place, I'd expect the resort to take...Who said customer is the king? Peter Drucker, the ultimate guru of management, emphatically stated, ‘The purpose of a business is to create and keep a customer.’. more. Overall built up. We celebrated out first marriage anniversary there and the entire team made it very special for us. They also have some permanent wild life enthusiasts on there roll and there are some good video sessions on wildlife in the evenings.You can also go for walks or cycling around the property (though dont expect to encounter much, these are all only short trips around the boundary ) Food is also good though ocassionaly some of the dishes tasted bland. Not inexpensive so they do need to be at the top of their game - pool could perhaps do with a quick clean; some card games/chess etc might be welcome in the lounge/library (I should probably just have brought a pack of cards/better book to read in the evenings! At no point during your stay did we charge anything that was not informed, approved or availed during your stay with us. The writer is Founding Executive Director (Emeritus) Great Lakes institute of Management, and Founder Director, Cloudcherry, an online customer sentiment mapping tool. One more thing they should provide dispensers in bathrooms for moisturizers as these are kept in small cups in which you have to dip your fingers everytime, not a very hygenic way. 4. we were told they will have huge buffet n the barbeque with life music. 3. Liked the over all rusty built up and how its integrated with the jungle. Get Full Digital Access To The Hindu BusinessLine, The Hindu, Frontline, Sportstar, Crossword+, Epaper replica of The Hindu and The Hindu BusinessLine in ONE SINGLE DISCOUNTED PRICE! Who said customer is the king?
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